Terms of Service

These Terms of Service govern the relationship between Content Makers s.r.o. as provider of Leeeds.eu and the client ordering B2B data, marketing, automation or related services. Unless expressly agreed otherwise, the services are intended exclusively for businesses and professional use. By submitting an order, the client confirms that it acts in the course of its business or professional activity; any mandatory consumer rights remain unaffected.

The service may include searching, verifying and delivering B2B contacts, creating or managing campaigns, email drafts, email validation, enrichment of publicly available data, process automation, the client portal, analytics and related support. The exact scope follows from the order, price list, individual offer or settings in the client portal.

A contract is formed by order confirmation, payment, activation of one-time access, credit allocation or top-up, activation of a legacy subscription, acceptance of an individual offer or commencement of performance based on the parties’ agreement. The client is responsible for the accuracy of order data, including billing details, contact person, target market, service description and requested customer profile.

The client must use the service in accordance with law, data-protection rules, electronic-communications rules, email-provider policies and good business practice. The client is responsible for campaign content, the legitimacy of outreach, correct sender identification, unsubscribe options, suppression lists and ensuring the service is not used for spam, fraud, harassment, discrimination, bulk newsletters outside the dedicated features or unlawful data processing. A publicly available email address alone may not be a lawful reason to send a commercial communication.

Leeeds.eu is only a software application and technical tool for working with data, drafts and automation. The provider does not decide on behalf of the client who will receive a commercial message, what content will be used, when it will be sent or which legal basis the client relies on. The client remains responsible for final review, approval and sending of each outreach campaign and for compliance with GDPR, ePrivacy, electronic-communications laws and other rules applicable in the recipient’s country.

Leeeds.eu strives for high data quality but does not guarantee business results, replies, meetings, sales, opens, clicks or perfect deliverability affected by domain reputation, client settings, message content, recipient behaviour or third-party rules. Contacts and AI drafts are working materials that the client should reasonably review before use.

Prices are stated on the website, in the order, in the app or in an individual offer. Unless stated otherwise, prices exclude VAT. The standard automation model may consist of a one-time access activation and a credit wallet. Credits are used for paid actions listed in the price list or app, especially usable leads and successful email lookup or verification. Credits are not electronic money, are not independently redeemable for cash and are not transferable unless agreed in writing. In credit-wallet mode, paid actions may be paused if there are insufficient credits. Older subscriptions or manual invoicing remain valid only where expressly agreed with a specific client.

Delivery dates are indicative unless expressly agreed as binding. The client provides required cooperation, including materials, access, approvals, DNS settings, email inboxes and target-audience information. The provider may improve, modify or temporarily restrict the service for technical or security reasons and may refuse requests that are unlawful or risky.

Complaints are governed by the “Complaints and Refund Policy”. The client must report defects without undue delay, no later than the period stated in that policy, and provide the necessary evidence. The primary remedy is correction, supplementation or replacement delivery, not an automatic full refund.

To the maximum extent permitted by law, the provider’s liability is limited to direct damage caused by a proven breach of the provider’s duties, up to the amount paid by the client for the affected service during the previous three months. The provider is not liable for indirect damage, lost profit, lost opportunity, third-party actions, penalties caused by client instructions or unlawful use of the service by the client.

Software, methods, templates, automations, internal database structures, know-how and service design remain the property of the provider or its suppliers. The client receives a non-exclusive right to use outputs for its own business purposes within the ordered service. The parties will keep non-public information exchanged during cooperation confidential.

The provider may suspend or terminate the service if the client is late with payment, breaches these terms, uses the service in a risky or unlawful way, harms the service reputation or threatens system security. Termination does not affect claims that arose before termination.

The contractual relationship is governed by the laws of the Czech Republic. Disputes will be resolved by the competent courts of the Czech Republic unless mandatory law provides otherwise. If any provision is invalid or ineffective, the remaining terms remain in force.