Complaints and Refund Policy

Leeeds.eu services are primarily customised B2B data, digital and automation services. Once processing has started, data has been delivered, an account has been activated, a campaign has been created or a digital output has been made available, there is no automatic right to a full refund merely because the client no longer uses the service or changes its business strategy.

If a specific order includes an email-validity guarantee, it applies to the technical deliverability of business email addresses at the time of delivery. It does not cover later recipient-side changes, full inboxes, blocking caused by the client’s domain reputation, campaign content, spam filters, recipient refusal or business campaign results.

Complaints must be sent to info@leeeds.eu without undue delay and no later than 14 days after data delivery or launch of the affected campaign. The client must include the order number, problem description, list of disputed contacts and evidence such as an export from a mailing tool, SMTP logs, bounce report or another verifiable record.

A justified complaint is primarily resolved by correction, re-validation, data supplementation or replacement contacts in a reasonable ratio. A proportional financial compensation or partial refund is considered only where replacement performance is not possible or would be disproportionate given the nature of the defect.

It is not a defect if a recipient does not reply, open, click, accept an offer, or marks an email as spam; if a contact is outside the target profile due to inaccurate client instructions; if the client changes the ICP after delivery; or if deliverability is affected by technical settings, reputation, DNS, campaign content or a third party outside our control.

Purchased credits are used to consume the service and do not by themselves create a right to a cash payout. If a paid action is subject to a justified complaint, we may, depending on the defect, correct the output, return the corresponding credits or provide reasonable compensation. Free contacts, bonuses, free credits and trial performance have no standalone cash value and cannot be exchanged for money. If a client has an expressly agreed legacy subscription, it may be cancelled for future periods through the service settings or by written request; a started and paid period is not normally refunded.

Please contact us before starting a chargeback or payment dispute. Most issues can be resolved quickly by correcting data, supplementing outputs or agreeing on a reasonable compensation. An unjustified chargeback may lead to service suspension and recovery of related costs.

This policy does not limit rights that cannot be excluded under applicable law. If mandatory consumer rights apply to a specific order, they apply to the extent required by law.