Refund Policy & Guarantee

Effective from: February 1, 2026

1. Quality Guarantee

All our databases undergo a three-step verification process. We guarantee that at least 95% of delivered email addresses are active and deliverable at the time of delivery.

2. Complaint Conditions

If the bounce rate exceeds 5%, the customer has the right to file a complaint. Complaints must be submitted via email to info@leeeds.eu within 14 days of receiving the data.

3. Resolution Method

To file a complaint, a mailing log proving non-delivery (SMTP logs or export from a mailing tool) must be provided. We resolve legitimate complaints preferentially by supplying replacement contacts (1:1 ratio for defective ones) or refunding a proportional part of the paid price.

Operator

Provider:Content Makers s.r.o.

Address:Nádražní 879/27, Moravská Ostrava, 702 00 Ostrava

Email:info@leeeds.eu

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